Service
Equipment service & repair
We provide post-warranty repair and maintenance for professional audio equipment.
What we service
- Mixing consoles and digital desks
- Audio interfaces and sound cards
- Microphones and wireless systems
- Studio monitors and amplifiers
- DJ equipment and controllers
- Guitar amplifiers and effects pedals
How to submit equipment for service
01
Contact us
Write to us on Telegram or email — describe the issue and equipment model
02
Send via Nova Post
After prior arrangement, ship the equipment to our address via Nova Post. Recipient: Musictrade store, Kyiv
03
Diagnosis
We identify the fault and agree on the repair cost with you
04
Repair & return
Once agreed — we carry out the repair and send your device back via Nova Post
Warranty service
★ Only for equipment purchased in our store
- Free repair for equipment purchased in our store
- Warranty period — according to seller's terms
- Diagnosis and defect removal at no extra charge
- Replacement of faulty components at the store's expense
Out-of-warranty repair
- Fault diagnosis — free of charge
- Repair cost agreed before work begins
- We use original and compatible spare parts
- We provide a warranty on completed repairs
- Turnaround depends on complexity and parts availability
Need a repair?
Contact us — describe the problem and we'll advise you on next steps
Mon–Fri 10:00–19:00